Last updated: [08/06/2025]
Welcome to the FENCEORA FAQ page! Here you’ll find quick answers to some of the most common questions about our products, shipping, and policies. If you don’t see your question here, feel free to contact us at support@fenceora.com.
Q: Are all your products designed by FENCEORA?
A: Yes! Every design featured on our store is created in-house and exclusive to FENCEORA.
Q: How does print-on-demand work?
A: When you place an order, the item is made just for you — printed, packaged, and shipped only after the order is confirmed. This helps reduce waste and ensures every piece is created with care.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 12 hours of purchase. Please contact us immediately if you need assistance.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How long does shipping take?
A: Orders are produced within 2–10 business days and shipped via standard delivery. Most orders arrive within 10–15 business days total.
Q: Will I receive tracking information?
A: Yes! You’ll receive a tracking number by email once your order has shipped.
Q: What payment methods do you accept?
A: We accept secure payments via Stripe, which includes credit/debit cards like Visa, Mastercard, and American Express.
Q: Are payments secure?
A: Absolutely. All transactions are processed using industry-standard SSL encryption.
Q: Can I return or exchange an item?
A: Since all items are made-to-order, we do not accept returns unless the item is damaged or incorrect. Please see our Returns & Refund Policy for more details.
Q: What if my item is damaged or I received the wrong product?
A: Please email us within 7 days of receiving your order with a photo and your order number. We’ll issue a replacement or refund if eligible.
Still have questions?
We’re here to help! Reach out to us any time at hello@fenceora.com.