Last updated: [08/06/2025]
At FENCEORA, every product is made to order, specifically crafted for you. We value transparency and customer satisfaction, so we’ve outlined our policy below regarding returns, refunds, and order issues.
🔄 Returns
We currently do not accept returns on items unless they arrive damaged, defective, or incorrect. As a print-on-demand brand, each item is made individually, which means we are unable to accept general returns or exchanges.
📦 Damaged or Incorrect Orders
If your order arrives damaged, misprinted, or you receive the wrong item:
- Please contact us within 7 days of receiving your order
- Email: support@fenceora.com.
with your order number and a clear photo of the issue - We will review your request and offer a replacement or refund if eligible
We cover the cost of reprinting or replacing faulty items.
❌ Non-Returnable Situations
-
We do not accept returns or refunds for:
- Buyer’s remorse (change of mind)
- Wrong size or color selected by the customer (please check size guides carefully)
⏳ Refunds
If approved, your refund will be processed to your original payment method within 5–10 business days. You will be notified via email once the refund is issued.
📩 Contact Us
If you have questions or concerns about your order, please reach out to us:
We’re happy to help and ensure your experience with FENCEORA is positive.